11abc's Terms and Conditions — Know it, understand it, play safe.

1General Terms & Applicability

It is important to read these Terms and Conditions carefully before using 11abc's website, mobile app, or any associated services. Creating an account or using any service on the 11abc platform means you have accepted all of these terms.

These Terms and Conditions are governed by the laws of Bangladesh and apply to all registered users. 11abc reserves the right to update these terms at any time. Continued use of the platform following any changes will be taken as acceptance of the updated terms.

If you do not agree with any part of these terms, please refrain from using the platform and contact the support team to close your account.

2Account Registration & Personal Information

To register at 11abc, you must provide accurate and truthful personal information. Accounts created with false or incorrect details may be suspended at any time, and all balances in such accounts may be forfeited.

• Only one account per person One Account Permitted. Multiple accounts may not be created from the same mobile number, email address, device, or IP address.
• The name, date of birth, and mobile number provided at registration will be used for identity verification later.
• It is your responsibility to keep your account password and login details strictly confidential. Sharing or allowing others to use your account is strictly prohibited.
• If you notice any unusual activity on your account, contact 11abc support immediately.
• To update any information provided during registration, you must submit a verified ID through support.

3Age Verification & Minor Protection

11abc is strictly for individuals aged 18 and above. By registering on the platform, you confirm that you are at least 18 years old and fully legally eligible.

11abc may request a copy of a national ID, passport, or driving license from any user at any time to verify their age. Withdrawals may be placed on hold until verification is complete.

• If a user is found to be underage, their account will be closed immediately.
• It is the responsibility of parents and guardians to ensure that minors do not access this platform.
• Large withdrawals may be restricted until age verification is complete.

4Deposit, Withdrawal & Payment Policy

Deposits and withdrawals at 11abc can be made through popular mobile banking methods in Bangladesh, including Mobile Banking, Nagad, and Rocket. Full payment terms and conditions are detailed below.

• Minimum Deposit: Each transaction requires a minimum deposit amount.
• Withdrawal Time: Withdrawals are typically processed within 15 to 30 minutes. Delays may occur if additional verification is required.
• Same Method Policy: Withdrawals must be made using the same method used for the deposit.
• Withdrawal Limit: Daily and monthly withdrawal limits apply. VIP members enjoy higher limits.
• Transaction Records: Full details of each transaction are stored in your account history.

If a transaction is suspected to be fraudulent, 11abc reserves the right to temporarily suspend the account during the investigation. If cleared, the account will be reinstated immediately.

5Bonuses, Promotions & Wagering Requirements

11abc regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

• Welcome Bonus: New members will receive a welcome bonus on their first deposit. The bonus amount and conditions will be listed on the promotions page.
• Wagering Requirement: Bonus funds must be wagered a specified number of times (typically 10x to 30x) before withdrawal.
• Bonus Validity: Each bonus must be used within a specified time period. Once expired, the bonus will be automatically cancelled.
• Bonus Abuse: Creating multiple accounts or using unusual betting patterns to obtain bonuses is prohibited.
• Reload Bonus & Cashback: Weekly reload bonuses and cashback offers are available for regular players, subject to separate terms.

6Gaming Rules & Outcomes

All game outcomes on 11abc are completely random. We use internationally recognised RNG (Random Number Generator) technology that is regularly audited by independent third-party auditors.

• Each game has its own payout rate (RTP), which can be found in the game information section.
• If a game is interrupted due to a technical error, 11abc may decide to cancel or restart that round.
• If the internet connection drops, the game result may be determined based on the state of the game at the time of disconnection.
• In the event of a dispute over a game result, server logs will be considered as evidence.
• If a result changes due to a dealer error in a live game, the decision will be made in accordance with the provider's rules.

7Prohibited Activities

The following activities are strictly prohibited on the 11abc platform. Violations may result in account termination and legal action.

• Creating multiple accounts or managing more than one account under the same holder.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Using any software, bots, or automated methods to play games.
• Attempting to hack, phish, or breach the platform's security systems.
• Attempting to steal another user's information or gain unauthorised access to their account.
• Exploiting the bonus system or obtaining bonuses through fraudulent means.
• Spreading false or misleading information against the platform.

8Account Suspension & Closure Policy

11abc reserves the right to temporarily or permanently suspend any user's account under the following circumstances.

• When clear evidence of a terms violation is found.
• If the required documents for identity verification are not submitted within the specified timeframe.
• If suspicious transactions or unusual betting patterns are detected on an account.
• When the user requests account closure themselves.

If there is a valid balance in an account at the time of closure, it will either be returned or forfeited based on the outcome of an investigation. Users whose accounts are closed for legitimate reasons retain the right to a refund of their balance.

9Responsible Gaming Policy

11abc is firmly committed to responsible gaming. Gaming is a form of entertainment, and we take it upon ourselves to ensure it does not have a negative impact on anyone's life.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: If you feel you need it, you can apply for self-exclusion for a period ranging from 30 days to 5 years.
• Cooling-Off Period: You can take a temporary break for 7 to 42 days.
• Reality Check: After a set period, a pop-up notification will remind you of your gaming time.

10Privacy & Data Protection

11abc treats the protection of your personal information as its highest priority. Our full privacy policy is available separately Privacy Policy Available on the page.

• Your personal information will never be sold to third parties.
• Limited information may be shared with trusted partners for identity verification and payment processing purposes.
• We use SSL encryption and advanced security technology to keep your information safe.
• To view, update, or delete your information, please get in touch with our support team.

11Terms Update & Amendment Policy

11abc reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, registered users will be notified in advance via email or SMS.

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms. If you do not agree with the changes, stop using the platform and notify support.

12Contact & Support

If you have any questions or need clarification on these Terms and Conditions, our support team is always on hand to help. We provide 24/7 support, 7 days a week.

• Live Chat: Click the chat icon on the right side of the platform for instant support.
• Email: [email protected] — Responses are typically sent within 24 hours.
• FAQ: For answers to common questions, visit our FAQ Page here.